Privacy Policy

RDI Start Logistic LLC (doing business as Couch Restore Co., “we,” “us,” or “our”), operating the website https://couchrestoreco.com/, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our upholstery and couch cleaning services.

If you have questions or concerns regarding this policy, please contact us at couchrestoreco@gmail.com or +1 727 600 2526.

1. Information We Collect

We collect personal information that you voluntarily provide to us when requesting a service quote, communicating with us via SMS, WhatsApp, phone, or email, or interacting with our website.

• Personal Identification Data: Full name, phone number, email address, physical service address, and billing details.
• Service-Related Data: Photos of furniture submitted for estimates, specific cleaning requirements, and service history.
• Technical & Usage Data: IP address, browser type, device information, and interaction data collected through cookies and basic analytics.

2. How We Use Your Information

RDI Start Logistic LLC uses the collected information for the following business purposes:

• To deliver, manage, and execute our cleaning services at your designated location.
• To provide accurate price estimates, confirm appointments, and send service updates.
• To communicate directly with you via phone calls, SMS, WhatsApp, or email regarding your inquiries.
• To process payments, invoices, and manage customer support requests.
• To maintain compliance with legal requirements and protect our legal rights.

3. Mobile Messaging & SMS Policy (TCPA & A2P 10DLC Compliance)

By providing your mobile phone number to RDI Start Logistic LLC (Couch Restore Co.) via web forms, text message, or WhatsApp links, you consent to receive transaction-related and operational text messages, such as quote confirmations, technician arrival notifications, and scheduling updates.

• Strict Mobile Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
• Opt-Out Mechanism: You may opt out of receiving text messages at any time by replying STOP to any text message sent by us. For help, reply HELP or contact customer support.

4. Sharing & Disclosure of Information

We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. We may share necessary information only under the following limited circumstances:

• Service Vendors: With trusted third-party service providers, such as payment processors or customer management software, strictly as necessary to execute our services.
• Legal Compliance: When required by law, subpoena, or government order to protect the rights, property, or safety of RDI Start Logistic LLC, our clients, or the public.

5. Data Security

We implement appropriate technical and administrative security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. While we strive to protect your personal information, no internet transmission or electronic storage system is completely secure.

6. Third-Party Links

Our website may contain links to external platforms including Google, Yelp, Facebook, Instagram, Trustpilot, Nextdoor, and Thumbtack. RDI Start Logistic LLC is not responsible for the privacy practices, policies, or content of these third-party websites.

7. Contact Information & Legal Entity

For questions, requests regarding your data, or legal inquiries, please contact our operating entity directly: